Expand your team. Without expanding your office.
Acuentra connects healthcare providers with personalized remote staff — virtual assistants, scribes, receptionists, prescription coordinators and records specialists — embedded into your daily workflows.
Add capacity, not overhead.
Hiring in-house front-desk and administrative staff is slow, expensive, and hard to scale. Acuentra gives you trained healthcare professionals who work as a seamless extension of your practice — at a fraction of the cost of local hires, with none of the HR headaches.
- Dedicated team members assigned to your practice
- Trained on US healthcare workflows & HIPAA
- Integrated into your PM / EHR / phone system
- Daily, weekly, or full-time engagement models
- Backup coverage built in — no single-person risk
Pick a role. We deliver a trained professional.
Virtual Healthcare Assistant
A dedicated remote teammate handling admin tasks, patient communications, and clinical-staff support.
Medical Records Management
Retrieval, sorting, indexing and secure storage of patient records — always audit-ready.
Remote Phone Receptionist
Professional call answering, appointment booking, new-patient intake and referral coordination.
Prescription Coordination
Routing prescriptions, managing refills, and processing incoming faxes to clear your inbox.
Medical Transcription & Live Scribe
Clean clinical notes from dictation, or live remote scribes joining the encounter in real time.
Scheduling & Patient Coordination
Calendar management, reminders, and rescheduling workflows that reduce no-shows.
From kickoff to first day — in under two weeks.
- 1
Discovery call
We learn your workflow, tools, hours and the role profile you need.
- 2
Candidate match
We shortlist trained candidates from our bench and you interview the top picks.
- 3
Secure setup
HIPAA-aligned device, VPN, and access provisioning before day one.
- 4
Embedded launch
SOPs documented, your team trained, your VA live with you on calls and queues.
Reliable, compliant, scalable.
HIPAA-aligned by default
Hardened endpoints, secure access, signed BAAs and ongoing training.
Always-on coverage
Backup staff trained on your SOPs — you never lose a day to PTO or attrition.
Embedded in your tools
Your EHR, PM, phone system, ticketing, chat — we work in the tools you already use.
Need a teammate by next month?
Tell us the role and we'll have shortlisted candidates ready within a week.